Return and Refund Policy
At Foliage गमला , we want you to be fully satisfied with your purchase. If, for any reason, you are not happy with your flower pot purchase, please review our return and refund policy.
Returns
Eligibility:
- Items must be returned within 30 days of the purchase date.
- To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
- Proof of purchase is required for all returns.
Non-returnable Items:
- Customized or personalized items.
- Discounted or sale items.
- Pots with plants already potted by us.
Return Process
Contact Us: Email us at info@foliage.com or call +91-97771-75650 to initiate the return process. Please include your order number and a brief description of the reason for return.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item received, item damaged during shipping).
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.
Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds
Approved Refunds:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.
- Shipping costs are non-refundable.
Late or Missing Refunds:
- If you haven’t received a refund within the specified time, first check your bank account again.
- Then, contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [Your Email].
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Your Email].
Contact Us
If you have any questions about our return and refund policy, please contact us at:
[ Foliage गमला ]
[ IDCO Plot no. 1, Gramadiha Industrial Estate,
Gramadiha, Gangapada, Khordha Dist. – 752054 ]
[foliagegamla@gmail.com]
[ +91-97771-75650 ]