Return and Refund Policy
Return & Refund Policy
Last Updated: June 2026
At Foliage गमला, customer satisfaction is our priority. We take great care in delivering high-quality flower pots and garden products. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
Eligibility for Returns
To qualify for a return:
The item must be returned within 7 days from the date of purchase.
The product must be unused, in its original condition, and in the original packaging.
A valid proof of purchase (invoice/order confirmation) must be provided.
Non-Returnable Items
The following items are not eligible for return:
Customized or personalized products.
Items purchased during sale, clearance, or promotional discounts.
Pots that have already been planted or potted by our team.
Products damaged due to improper handling or misuse after delivery.
Return Process
Step 1: Contact Us
To initiate a return, please contact us with your order details:
Email: info@foliagegamla.com
Phone: +91-97771-75650
Please include:
Order Number
Product Name
Reason for Return
Photos (if the item is damaged or defective)
Step 2: Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
Incorrect product delivered
Manufacturing defect
Product damaged during transit
We recommend using a trackable courier service or shipping insurance, as we cannot guarantee receipt of returned items without tracking information.
Step 3: Inspection
Once we receive your returned item, our team will inspect it and notify you regarding the approval or rejection of your return request.
Refunds
Approved Refunds
If your refund request is approved:
The refund will be processed to the original payment method.
Refunds are generally credited within 5–10 business days after approval.
Processing times may vary depending on your bank or payment provider.
Non-Refundable Charges
Shipping and delivery charges are non-refundable unless the return is due to our error.
Late or Missing Refunds
If you have not received your refund after the stated period:
Check your bank account again.
Contact your credit card company or payment provider, as processing may take additional time.
If the issue persists, contact us at info@foliagegamla.com.
Exchanges
We only replace products that are defective, damaged, or incorrect upon delivery.
For exchange requests, please contact:
Email: info@foliagegamla.com
Phone: +91-97771-75650
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by sending photos and order details to info@foliagegamla.com. We will assess the issue and arrange a replacement or refund as applicable.
Contact Information
Email: info@foliagegamla.com
Phone: +91-97771-75650